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Contact Citizen Bike

Please select a topic from our knowledgebase for answers to frequently asked questions and use the contact form below to get in touch.

Also, feel free to give us a call. Our customer service reps are available at 1-800-682-9579, Monday thru Friday, 10a - 4p EST.

I have a question about:

the folding bikes
Size & weight
What is the recommended rider height and weight?

Generally, our bikes are designed for riders between 5ft and 6ft and under 220 lbs. This is for all models. However, we would recommend a 20-inch wheeled bicycle (GOTHAM series, BARCELONA or MIAMI) for riders toward the upper height maximum. We cannot specifically recommend the bikes for riders beyond our recommended maximum. More information about the bikes can be found under the Details and Specifications at the bottom of each bike description page.

Can the bikes roll when folded?

All of our bicycles have a mechanical locking mechanism for the bikes that allows the bike to be rolled when folded. Please take a look at this video for a little more detail.

What are the dimensions of the bikes folded?

We've had a lot of folks fit the bikes into some tiny spaces. Below is the basic sizing of the bikes. If you want to discuss the fit, please contact us at 1-800-682-9579 (Monday - Friday, 10am - 4pm EST) and we'd be happy to review in detail. Regarding the different sizings, our packed size is the shipping carton size and the folded size is the size of the bike folded during normal use.

BARCELONA:
Folded size: 33 (l) x 26.5 (h) x 16 in (w)
Packed size: 33 x 26.5 x 13.5 in

GOTHAM7:
Folded size: 33.5 x 25 x 14 in
Packed size: 33.5 x 25 x 13

MIAMI:
Folded size: 35 x 23.5 x 17 in
Packed size: 35 x 23.5 x 14 in

TOKYO:
Folded size: 31 x 22 x 14.5 in
Packed size: 31 x 22 x 12.5 in

Differences between the bikes
What's the difference between the MIAMI and TOKYO?

The primary difference between the MIAMI and TOKYO bikes is the wheel size. We offer folding bicycles with three different wheel sizes: 16-inch, 20-inch and 26-inch wheels. Generally, 16-inch wheeled folding bicycles are more compact and fold down to a smaller package. The tradeoff is that 16-inch wheeled bikes ride less like a full size bicycle compared to 20-inch bikes. Our 20-inch folding bikes are still very compact, but ride more like a regularly sized bike. If you're looking for the most compact option for storage and convenience, then perhaps a 16-inch bike like the TOKYO is the way to go. If you're looking for a more versatile and practical ride for recreation or commuting, then a 20-inch bike like the MIAMI is a great choice.

What's the difference between the Value series and Alloy Series?

Our Values Series folding bikes (MIAMI and TOKYO) are designed to offer the liberating and versatile convenience of folding bikes at an exceptional price. These Value Series bikes are steel frame folding bicycles, which makes the overall weight of the bikes a little more than the Alloy Series bikes.

The Value Series bikes are designed primarily for recreational riders, RVers, and occasional commuters. The Value Series is packed with features to enhance the overall versatility for a wide range of use. The MIAMI and TOKYO models are equipped with foldable pedals, fenders (mudguards) and an optional rear carrier rack to conveniently carry a small load or attach accessories.

The frames of our Alloy Series folding bikes are made with an aluminum alloy, which make the bikes easier to carry compared to our Value Series bikes. Additionally, the individual components of the Alloy series bikes are upgraded from the Value Series to offer an upgraded ride overall. Though the Alloy series bikes, such as the GOTHAM7, are popular among commuters, a lighter bike means a more convenient bike in general. The Alloy Series is a popular upgrade for anyone looking to step up from the Value Series. The Alloy Series bikes have a broad range of add-ons and options, such as fenders (mudguards), carrier racks and other options.

What's different about the BARCELONA?

Our Deluxe Series folding bikes, like the BARCELONA, are designed to offer supreme comfort and technology at an extremely affordable price. The Deluxe Series incorporates upgraded components, comfort and design features that make these sophisticated bikes an unbeatable value. Our BARCELONA uses a specially designed curved alloy frame to allow for a very low step-through height. This allows a rider a safe, easy-on and easy-off riding experience. Additionally, the BARCELONA uses internal hub technology, a practically maintenance-free gear system compared to conventional gear systems.

What's the best bike for me?

Give us a call and let us know how you plan on using your Citizen Bike and we'll try to help with a recommendation or some more advice. Please give us a call at 1-800-682-9579 (Mon - Fri, 10a - 4p EST). Thanks!

placing an order
Ordering & delivery
Can I buy your bikes in stores?

In order to offer our folding bikes for the lowest prices possible, they are only available here on our website. Or you can always order by phone at 1-800-682-9579 (Monday - Friday, 10a - 4p EST).

Can I order by phone?

If you have any questions or would like to order by phone, give us a call at 1-800-682-9579 (Monday - Friday, 10a - 4p EST).

What accessories do I need?

For comfort, safety and convenience, we offer a range of accessories for your bike to make it a practical companion.

Comfort. Saddle softness is a matter of personal preference. Our bikes come with a standard width saddle that's bigger than a racing bike but smaller than a cruiser bike. Some folks prefer a wider, softer seat, so we offer our comfort saddle option. The comfort saddle is priced as a convenient upgrade, so if you add a comfort saddle to your bike, we'll install it for you in advance of shipping.

Storage & travel. Our storage bags are a practical accessory for travel or storage. If you're looking for a way to conveniently and cleanly store your bike inside your home or car, the storage bag is a great choice. Also, if you plan to commute by bicycle, some municipalities require that your folding bike be inside a bag for travel on the bus or train. And travelling longer haul, the storage bag is an excellent way to pack up and carry your bike.

Safety & security. If you plan on riding at dusk or night, a set of LED lights is an absolute must. A blinking set of lights goes a long way to alert the road of your presence – even during the day. We always recommend a helmet as an essential safety precaution. If you don't own one – get one! And when you park, you'll need to lock up your bike. Although folding bikes offer the convenience of being able to stash your bike indoors, you'll need a lock for those times when you'll have to leave your Citizen unattended.

Lifestyle. We offer a range of accessories to make your bike a fully prepped sidekick for your cycle adventures. Before you set out, you want to make sure you're properly inflated. Having your tires pumped up to proper pressure will make your ride more efficient and enjoyable. If you don't own a pump – make sure to get one so you'll have a way to prepare your bike at home base before you set out. And once you do, our smartphone holder will keep you connected – whether for mapping, fitness apps or just a place to stash your phone. If you're looking for a place to stash other goodies, our underseat, handlebar and rear rack bags are designed to fit just right on your new bike. And if you're looking to take along a bit more, though, make sure to add the convenient folding handlebar basket or rattan basket for the BARCELONA.

Do you have a satisfaction guarantee?

We do realize that you want to feel sure that you will be happy with your bike so we offer a 30-day satisfaction guarantee. If the bike doesn't suit you or meet your needs, you can send it back to us within 30-days for a refund. The only limitation to this satisfaction guarantee is the shipping charges. We are unable to refund the shipping charges.

Do I have to put the bike together?

Our bicycles are prepared and assembled based on your order and packed for safe shipping. The bikes are fully assembled inside the box. Minimal initial assembly is required upon delivery. Also, if you order accessories for your bicycle, we will install the accessories in advance, such as the fenders, racks or a comfort saddle.

How do you ship?

Within the continental USA, we ship by FedEx Ground service. Depending on where your order is going, shipping will require between 2-8 days. If you ordered two or more items, you may receive them in multiple boxes on different days. We do not charge you extra shipping for split shipments.

Can I pickup my order?

Yes! Our company is located in South Florida. If you are local, give us a call to coordinate a pickup. You can contact us at 1-800-682-9579 (Monday - Friday, 10am - 4pm EST). Pickups are available from 10am - 4pm, Monday thru Friday. Our distribution center is located in Dania Beach, Florida.

Where are you located?

Our company is located in South Florida. And if you are local, give us a call if you would like to coordinate a pickup. You can contact us at 1-800-682-9579 (Monday - Friday, 10am - 4pm EST).

Our distribution center is located at
1190 Stirling Rd
Dania Beach, Florida 33004

For a map, click here: https://goo.gl/maps/t9yWE.

International ordering
Do you ship internationally?

At this time we are only shipping our bikes within the USA and Canada. We can ship the bike anywhere in the USA and Canada for our regular delivery charges. Sometimes our international friends have their bikes ship to a friend or relative in the USA for reshipment, but unfortunately we are unable to accommodate international shipping at this time.

Can I pay with an international credit card and ship to the USA?

We can definitely accommodate your order. To place your order, please use your USA address as the billing and shipping address. Then you can use your international credit card for the credit card information. After confirming your order online, please email us your actual address associated with the credit for final billing confirmation. If you're travelling, we will then time the delivery to coincide with your trip. Please make sure to let us know the dates that the order can arrive.

my order
Assembly & use
Do I have to put the bike together?

Our bicycles are prepared and assembled based on your order and packed for safe shipping. The bikes are fully assembled inside the box. Minimal initial assembly is required upon delivery. Also, if you order accessories for your bicycle, we will install the accessories in advance, such as the fenders, racks or a comfort saddle.

Do I need tools to fold and unfold the bikes?

The bicycles are designed to be folded and unfolded without any tools. With just a little bit of practice, you'll be fold and unfold your bike in a matter of seconds.

What accessories do I need?

For comfort, safety and convenience, we offer a range of accessories for your bike to make it a practical companion.

Comfort. Saddle softness is a matter of personal preference. Our bikes come with a standard width saddle that's bigger than a racing bike but smaller than a cruiser bike. Some folks prefer a wider, softer seat, so we offer our comfort saddle option. The comfort saddle is priced as a convenient upgrade, so if you add a comfort saddle to your bike, we'll install it for you in advance of shipping.

Storage & travel. Our storage bags are a practical accessory for travel or storage. If you're looking for a way to conveniently and cleanly store your bike inside your home or car, the storage bag is a great choice. Also, if you plan to commute by bicycle, some municipalities require that your folding bike be inside a bag for travel on the bus or train. And travelling longer haul, the storage bag is an excellent way to pack up and carry your bike.

Safety & security. If you plan on riding at dusk or night, a set of LED lights is an absolute must. A blinking set of lights goes a long way to alert the road of your presence – even during the day. We always recommend a helmet as an essential safety precaution. If you don't own one – get one! And when you park, you'll need to lock up your bike. Although folding bikes offer the convenience of being able to stash your bike indoors, you'll need a lock for those times when you'll have to leave your Citizen unattended.

Lifestyle. We offer a range of accessories to make your bike a fully prepped sidekick for your cycle adventures. Before you set out, you want to make sure you're properly inflated. Having your tires pumped up to proper pressure will make your ride more efficient and enjoyable. If you don't own a pump – make sure to get one so you'll have a way to prepare your bike at home base before you set out. And once you do, our smartphone holder will keep you connected – whether for mapping, fitness apps or just a place to stash your phone. If you're looking for a place to stash other goodies, our underseat, handlebar and rear rack bags are designed to fit just right on your new bike. And if you're looking to take along a bit more, though, make sure to add the convenient folding handlebar basket or rattan basket for the BARCELONA.

Can the bikes roll when folded?

All of our bicycles have a mechanical locking mechanism for the bikes that allows the bike to be rolled when folded. Please take a look at the video here for a little more detail.

Changing my order
Can I add accessories after placing an order?

If you've already placed an order and would like to add some accessories, please give us a call at 1-800-682-9579 (Mon - Fri, 10a - 4pm EST). As we try to prepare orders as quickly as possible, it's best to get in touch by phone ASAP if you'd like to change your order.

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